Future Business Leaders of America (FBLA) Business Management Practice Test

Which situation is likely to increase interpersonal conflict?

1. Strong communication among team members

2. Staff members with similar backgrounds

3. Disparity in employee values and goals

4. Recognition of employee achievements

The correct answer is: Disparity in employee values and goals

The situation that is likely to increase interpersonal conflict is one where there is a disparity in employee values and goals. When team members possess differing values, beliefs, and objectives, it can lead to misunderstandings, disagreements, and ultimately conflicts. For instance, if one employee prioritizes teamwork and collaboration while another focuses on individual achievements, this misalignment can create tension and hinder effective collaboration. In a workplace, varying values and goals can manifest in many ways, such as differing approaches to decision-making, communication styles, or prioritization of tasks. When these differences are significant, they can create a challenging environment where employees may struggle to work effectively together, leading to frustration and conflict. On the other hand, strong communication among team members fosters understanding and collaboration, while staff members with similar backgrounds are more likely to share common values and goals, potentially reducing conflict. Additionally, recognizing employee achievements promotes a positive environment where individuals feel valued, which can mitigate interpersonal conflict rather than exacerbate it.