Future Business Leaders of America (FBLA) Business Management Practice Test

Which of the following is an example of quality control?

1. Training employees on best practices.

2. Conducting routine audits of processes.

3. Establishing a quality assurance task force.

4. Development of customer feedback mechanisms.

The correct answer is: Conducting routine audits of processes.

Conducting routine audits of processes is a clear example of quality control because it involves systematically reviewing and examining the processes and outputs of a business to ensure they meet predefined standards and specifications. This practice aims to identify any discrepancies or defects in the product or service quality before they reach the end customer. By performing these audits, organizations can monitor consistency, identify areas for improvement, and maintain high-quality standards, ultimately enhancing customer satisfaction and reducing waste. In contrast, training employees on best practices is more focused on equipping staff with the knowledge and skills needed to perform their job effectively rather than directly measuring or evaluating output quality. Establishing a quality assurance task force involves creating a group responsible for overseeing quality standards and practices, which is a step toward quality management rather than a direct action of quality control. Development of customer feedback mechanisms allows a business to gather insights on how products or services are perceived by customers but does not actively assess or monitor the internal quality processes. Each of these other options plays a vital role in managing quality, but they do not involve the direct assessment of processes that characterizes quality control.