Future Business Leaders of America (FBLA) Business Management Practice Test

Which example best illustrates oral communication plus written communication?

1. Telling employees that the company's new fitness center is now open.

2. Telling employees that the company will no longer allow staff to work overtime.

3. Telling an employee that his or her 90-minute lunches are too long.

4. Sending a reminder email to all staff.

The correct answer is: Telling employees that the company will no longer allow staff to work overtime.

The example illustrating oral communication plus written communication effectively demonstrates the combination of both methods. In this case, delivering the message verbally about the policy change not to allow staff to work overtime ensures that employees receive immediate feedback and an opportunity to discuss any questions or concerns they may have. This face-to-face conversation helps clarify the implications of this change. Additionally, pairing this verbal message with written documentation—such as an email, memo, or official notice—reinforces the policy and provides a lasting reference for employees. This approach ensures that all staff members are well-informed and have access to the details as recorded in writing, which is particularly beneficial for maintaining clarity and accountability within the organization. In contrast, other options focus solely on either oral or written communication. For example, merely telling employees about the fitness center's opening or the change in lunch duration lacks the written component that ensures all employees receive documented confirmation of the information. Sending a reminder email to all staff is an effective form of written communication but does not incorporate an oral component. The combination of both forms in option B truly embodies the essence of effective communication practices.