Future Business Leaders of America (FBLA) Business Management Practice Test

What type of information can managers gain from observing body language?

1. Verbal cues

2. Nonverbal cues

3. Written communications

4. Technical terms

The correct answer is: Nonverbal cues

Managers can gain significant insights from observing body language, which consists of nonverbal cues that convey emotions, attitudes, and reactions. This form of communication can provide a deeper understanding of how individuals feel or think beyond what is expressed through words. For instance, a manager might detect stress or discomfort in an employee by observing crossed arms or a lack of eye contact, which may contradict the verbal message that everything is fine. Understanding these nonverbal cues helps managers assess team dynamics, enhance communication, and build stronger relationships within the organization. In contrast, verbal cues, written communications, and technical terms do not focus on the subtle yet powerful signals that body language provides. Therefore, recognizing and interpreting nonverbal communication is crucial for effective leadership and management.