Future Business Leaders of America (FBLA) Business Management Practice Test

What does role ambiguity imply for an employee?

1. Employee is unclear about job performance and rewards

2. Employee feels isolated and unproductive

3. Employee is overwhelmed with job tasks

4. Employee has no professional growth opportunities

The correct answer is: Employee is unclear about job performance and rewards

Role ambiguity refers to a situation where an employee lacks clarity about their job responsibilities, expectations, and the criteria for evaluating performance. When there is role ambiguity, an employee may struggle to understand what is required of them, leading to confusion about how to approach their work and what objectives they should focus on. This uncertainty can extend to concerns about how their performance will be assessed and what rewards, such as promotions or bonuses, might be contingent upon achieving specific outcomes. In this context, the correct answer highlights that an employee experiencing role ambiguity may not have a clear understanding of how to perform their job effectively or what they will gain as a result of their efforts. This lack of clarity can result in reduced motivation and effectiveness in the workplace, as employees may feel unsure about their contributions and how they align with organizational goals.