Future Business Leaders of America (FBLA) Business Management Practice Test

Is conflict in the workplace always dysfunctional?

1. True

2. False

3. Depends on the situation

4. It varies by organization

The correct answer is: False

Conflict in the workplace is not always dysfunctional because it can lead to positive outcomes when managed effectively. Constructive conflict encourages the expression of different viewpoints, which can foster creativity, problem-solving, and innovation. When team members engage in healthy debates, they’re able to challenge each other’s ideas, ultimately leading to better decisions and outcomes. Moreover, conflict can help clarify misunderstandings and highlight issues that need addressing, which can enhance team cohesion and improvements in processes or systems. Recognizing conflict as a potential catalyst for growth allows organizations to harness its energy rather than simply viewing it as a negative occurrence. The other options imply a more absolute view of conflict, suggesting that it is inherently positive or negative, or varies without acknowledging the circumstances surrounding conflict. However, the key takeaway is that the nature and outcome of conflict largely depend on the context and how it is managed, which highlights its potential functional aspects.